Moore Allen & Innocent LLP (“MAI”) is a Limited Liability Partnership, registered in England and Wales (registration no. OC311820).
Data controllers decide what personal data is collected and how it is used. For the purposes of the General Data Protection Regulations (GDPR), MAI is the designated data controller. This means that MAI are responsible for the personal information you provide us and the personal information we collect about you in relation to services we provide to you.
We only collect information which is necessary and this is stored safely and securely and we do not hold this for longer than is necessary.
You can inspect our registration details on the Register of Data Controllers held at the Information Commissioner’s Office at https://ico.org.uk/about-the-ico/what-we-do/register-of-data-controllers/.
Personal Data for the purposes of the GDPR can be defined as information which can be used to identify living individual(s), such as name, address, e-mail address, and phone number. It can also include “sensitive personal data”, such as information appertaining to your health, racial or ethnic origin, political opinions, religious beliefs, trade union activities or details of criminal offences.
MAI securely stores personal data both electronically and in paper form
MAI does not sell your personal data. We may, on occasion, share some of this with other organisations, such as credit reference agencies in the case of residential lettings tenants, who may both operate within and outside the European Economic Area. This may mean that your personal information may be accessed from these locations, but will be protected by the relevant General Data Protection regulations.
The definition of Processing for the purposes of the GDPR can be interpreted to include the collection, recording, utilisation, holding, maintenance, erasure and deletion of personal data. For the purposes of GDPR, MAI is the designated Data Processor of your personal data.
Under GDPR there are now specific bases for the processing of personal data: Legitimate Interest; Contract; Consent; Legal Obligation; Vital Interest and Public Tasks. More information is available from the Information Commissioner’s Office at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/
The Information We Collect and How We Use It
When you contact us, either verbally or by letter or by e-mail, to request publications, register interest or instruct us to provide a product or service for you, we need to know your name, postal and e-mail addresses and telephone number.
If you apply to work for MAI, we may need to collect other personal and sensitive information from you, such as existing employment history and salary, educational history, professional qualifications and training.
We gather this information to allow us to process your application, registration, enquiry, or any orders for products/services you may make and any offers you make for a property. The relevant information is then used by us, our agents and sub-contractors to provide any services requested by you and to communicate with you on any matter relating to the provision of the service(s) in general.
We may also use aggregate information and statistics for the purpose of monitoring website usage to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our services.
Your personal information may be used by us and other businesses carefully selected by us to contact you in writing, by telephone or by email to offer you content, advertisements, products and services that we believe may be of interest to you. You can opt out of receiving any contact for marketing purposes at the point of registering with us, or at any other time by sending an email to firstname.lastname@example.org.
We may also, on occasion, wish to provide you with related information from third parties we think may be of interest to you. In addition we may wish to provide your information to carefully selected third parties whose products or services we believe may be of interest to you. You can opt out of receiving any contact for marketing purposes at the point of registering with us, or at any other time by sending an email to email@example.com.
In summary, MAI will use the information collected and provided by you:
- To carry out our obligations arising from any request, contract or agreement entered into between you and MAI, and to provide you with the information and product(s)/service(s) required;
- To keep you advised of any changes to our product(s) or service(s); and also
- For our legitimate business interests, such as:
- The provision of information about other services or products we, or selected third parties offer that are complimentary to those that you have already enquired about or purchased from MAI;
- For job applications, we will use the data to consider applicants suitability;
- To respond to any comments, complaints or requests for information;
- If this business is sold/integrated with another business your details may be disclosed to our advisors/prospective purchasers/advisors and would be passed on to the new owners of the business;
- To improve our web and mobile sites;
- To maintain safe and secure web and mobile sites;
- To allow you to apply via our web and mobile sites for product(s) and service(s);
- To monitor, understand and improve the effectiveness of our web and mobile sites;
- To promote suggestions about our products and services that may be of interest to any user of our web and mobile sites.
MAI may also be asked on occasion to share specific information with law enforcement, government agencies or public bodies – this is a legal requirement. Examples of this may include:
- The prevention, investigation and detection of crime, fraud and misrepresentation;
- The apprehension/prosecution of offenders;
- The assessment or collection of taxes or duty owed to HMRC;
- In connection with legal proceedings.
- Remembering settings (such as your preferred sort order) and information (such as your email address) you've given so you don't have to keep re-entering them whenever you visit a new page
- Measuring how you use the website, so we can make sure it meets your needs
You can control and/or delete cookies as you wish and there is information on how to do this on https://www.aboutcookies.org/. If you do decide to delete cookies, you may not be able to use some areas of our website.
Your Rights Under GDPR
GDPR provides the individual with a number of rights relating to your personal data such as the right to:
- Be informed about the collection and usage of your personal data;
- Have any errors relating to personal data corrected;
- Request that your personal data is deleted;
- Ask that the processing of your personal data is restricted;
- Object to your personal data being processed in certain circumstances;
- Ask for a copy of your personal data (known as a Subject Access Report) held by MAI.
Updating Your Details
If any of the information that you have provided to Moore Allen & Innocent changes, such as changing your email address, name or contact details or if you wish to cancel your registration, instruction or subscription to newsletters etc, or you wish to see a copy of the personal details held, please let us know by sending details of your request/changes to personal data by letter to our registered office at 33 Castle Street, Cirencester, Glos GL7 1QD or by e-mailing us at firstname.lastname@example.org.
Personal Data Retention
On occasion you may have been furnished with a password, enabling you access to certain restricted parts of the website (such as the Dataroom). You are responsible for keeping this password secure and confidential. Your password should not be shared.
The transmission of information over the internet is not totally secure as evidenced by regular reports in the press.
Although MAI will do its best to protect your personal data, we cannot obviously guarantee the security of your data sent electronically to our website – any data sent in this fashion is at the risk of the sender. Once the data has been received by MAI we will take all necessary steps to ensure that this is held securely to avoid any unwarranted access or usage of your personal data.
There is no standard timescale for the retention of data. The new regulations mirror the previous Data Protection Act in recommending that personal data shall be kept for no longer than is necessary for the purposes for which it is being processed. GDPR emphasises the approach of “data minimisation” both in terms of the volume of data stored on individuals and how long it is retained for.
MAI therefore operates an ongoing review of the retention of data and ensures that personal data is securely disposed of when no longer needed, reducing the risk that personal data becomes inaccurate or out of date.
E-mail Policy for receiving e-mails directly from MAI
The content of an email (and any attachment) is confidential, may be legally privileged and intended solely for the person or organisation to whom it was addressed. If you are not the intended recipient you must not copy, distribute, store or take any action in reliance upon it or any attachment. If you have received an email and any attachment in error, please notify the sender by replying by email and then delete the email entirely from your system. Where the content of an email (and any attachment) is personal, or otherwise unconnected with the firm or its business, Moore Allen & Innocent LLP accepts no responsibility or liability for such content.
E‑mail transmission cannot be guaranteed to be secure or error‑free as information could be intercepted, corrupted, lost, destroyed,arrive late or incomplete, or contain viruses. Whilst Moore Allen & Innocent LLP has anti‑virus protection systems installed, we accept no liability for any lossor damage which may be caused by viruses or interception/interruption of this email or any attachments. You should carry out your own virus check before opening any attachment.
We have become aware that clients of some firms have been tricked into sending funds to the wrong bank account. If you receive an unexpected email from us requesting your bank details or requesting that you send money to an alternative account, please telephone your contact at Moore Allen & Innocent immediately, ensuring the number you are using to contact them is correct, to clarify. We must inform you that Moore Allen & Innocent LLP cannot take responsibility if you transfer money to the wrong bank account.
How to Contact MAI
Moore Allen & Innocent LLP is a Limited Liability Partnership registered in England & Wales (No.OC311820). Regulated by the RICS. A list of Members is available at the Registered office 33 Castle Street, Cirencester, Gloucestershire, GL7 1QD