Information for Tenants

From experience, most issues that can arise during the letting process could be avoided by each party knowing the responsibilities of the Landlord, Agent or Tenant. At Moore Allen & Innocent we take the time to offer practical advice in plain English to assist in the application and running of the tenancy.

What Happens Next?

If you wish to apply for any of the Moore Allen & Innocent rental properties as a tenant, please ask for a copy of our tenants referencing and application pack. Once completed please bring the forms in to our offices along with the necessary identification details and payment.

We cannot stop viewings of the property to prospective tenants until we have these, so it is in your interests to do this as soon as possible.

Please remember that if there is to be more than one adult living in the property, each will be required to complete a separate referencing form. Please let us know if you would like additional forms.

Applications by 2 or more parties will be asked to name a Primary Applicant who will then become our first (but not necessarily only) point of contact for matters relating to the Tenancy. We also reserve the right to repay the whole deposit to the Primary Applicant at the end of the Tenancy.

The Application Process

Moore Allen & Innocent charge the following fees in respect of administration and references:

Tenancy application fee £ 35 (incl vat) per adult tenant

Tenancy set-up fee 30% (incl. vat) of the agreed monthly rental

A tenancy will be offered to you subject to contract and more specifically, subject to the following conditions:

  • A fully completed application form has been submitted together with the appropriate fee.
  • Payment of £ 100 (minimum) Holding Fee to reserve the property. You will be asked to pay this at the same time as the Application Fee.
  • The landlord has accepted the offer.
  • A satisfactory search has been carried out by an independent credit referencing agency (details on request).
  • Satisfactory references have been obtained.

If your application is rejected prior to acceptance and/or seeking references, all monies are refundable.

If your application is accepted (subject to references) you will be required to pay a minimum of £ 100 as a Holding Fee, upon receipt of which the property will be reserved for you for a period of no more than 7 days whilst your application is processed.

In some instances in order to reserve a property you may be asked to pay a higher Holding Fee or occasionally the full Deposit.

If you are successful then upon commencement of the tenancy the Holding Fee will be used as part of your first rent payment to the landlord.

Once you have been provisionally accepted by the landlord (subject to references and contract) the Application Fee and Holding Fee (and Deposit if taken) become non-returnable unless the landlord withdraws the property.

If you choose to withdraw after acceptance, or undeclared adverse information is uncovered during referencing, then you will forfeit all fees (plus a reasonable proportion of the Deposit, if taken, which reflects the administration cost and the landlord’s lost rent for the period between provisional acceptance and the date of rejection).

Before moving in to a property payment of the first month’s rent and deposit must be made by bank transfer or debit card (we do not accept credit cards).

Funds must be cleared before keys can be released.

If in any doubt as to what is included within the let (i.e. furniture, appliances etc.) you should seek further clarification prior to submitting your application.

You may be asked to provide a Guarantor in some cases. Please note a Guarantor referencing fee of £ 35 (incl. vat) would then be payable.

In most instances, the tenancy you are applying for is a fixed initial term and then monthly periodic thereafter. If at any points both parties wish to extend the tenancy, a fee of £ 90 (£ 75+vat) will be payable for renewing or extending the tenancy agreement on each occasion, irrespective of the length of the extended period or the type of agreement.

Our Client Money Protection (cmp) is provided by: ARLA:

Independent redress is provided via: TPOS: