Customer Charter -  Our committment to you Prior to our appointment we will; Confirm your appointment in writing and enclose a copy of "Our Commitment to You". (If timescales allow. Otherwise, we will leave a copy with you when we first meet). Send an experienced and qualified valuer to your property, at a mutually agreed time. Provide you with a presentation on market conditions at your property. We will also advise on a suitable guide price for marketing your property. Send you a report within 48 hours of our visit. This will provide written confirmation of our marketing recommendations and enclose our Terms of Business. Telephone you within one week of the appointment to discuss whether you would like us to proceed with the marketing of your property. Upon instruction we will: Make an appointment to visit you at your property and take all the details that we need to market your property. Guarantee that all sales particulars will include a minimum of three full colour photographs and floor plans. Prepare a draft copy of your property's details. These will be sent to you within five working days for your approval. Discuss a marketing campaign, which will suit your needs. Make sure that your property appears at least twice within the local press within the first four weeks of our marketing it. Place a 'For Sale board' in a suitable position at your property. Make sure that all three of our Cotswold offices fully market your property. Include your property's details on our website (www.mooreallen.co.uk), which will have a selection of colour photos, room dimensions and description. There are also links to a number of national websites. During the marketing period we will: Arrange for our key sales staff to visit your property so that they are familiar with your property's unique selling points; Appoint a qualified member of the sales team to oversee the day-to-day marketing of your property and act as a key point of contact for you; Provide you with a weekly update on how much interest there has been in your property and report on any feedback we have received following viewings; Ensure a member of staff will accompany all interested parties who want to view your property. When we receive an offer we will: Confirm the details of the offer to you, in writing, within 24 hours of receipt Provide you with a follow-up report, which will include details of chain information. When your sale has been agreed we will: Instruct your solicitors, on your behalf Provide you with weekly updates. On completion we will: Transfer the keys to your buyer Ask you for your feedback on how we did, by completing a short questionnaire on our service. Why we are the right choice We are independent and have been practicing in the Cotswolds since 1840 We have three prominent High Street offices linked by the most up-to-date technology; We are members of the National Association of Estate Agents (NAEA), the Royal Institution of Chartered Surveyors (RICS), and of the Ombudsman of Estate Agents (OEA); Our qualified staff give truly impartial advice because they do not receive personal commissions and we have no involvement with financial services; We have been selected exclusively by the Worlds leading Relocation Company, Cendant Mobility to manage property sales for over 500 blue chip clients; We have local knowledge that is second to none but we are also part of a national network with links to 63 associated London offices; We have a broad range of experience and are supported by our other services, which include: Furniture and Fine Art auctions; management of residential property; selling and managing of commercial property; and land agency. Our marketing - the statistics www.mooreallen.co.uk website receives over 10,000 hits per week. Our website has links to www.home-sale.co.uk which has approximately 60,000 properties receiving 15,000 hits per day and www.vebra.com which averages 275,000 sets of property details downloaded every day. We advertise in the: Wilts & Glos Standard - weekly broadsheet with 18,000 circulation; Gloucestershire Echo 'Homebuyer' - weekly tabloid with 25,000 circulation; Oxford Times - weekly broadsheet with 28,000 circulation; Barringtons Period Property Register - glossy publication, 10 editions per annum with a circulation of 50,000.